Frequently Asked Questions
Orders
Browse our collections, add items to your cart, and follow the checkout steps. You can check out as a guest or create an account for faster future orders.
Contact us as soon as possible at hello@shoponetribe.com. We can amend or cancel orders that have not yet been processed for shipping.
Log in to your account and visit Order History, or use the order number from your confirmation email.
Shipping
Delivery rates depend on your location. See our Delivery & Returns page for full pricing.
Lagos: 24-48 hours. Other states: 3-5 business days. International: 7-14 business days.
Yes — international shipping is available at checkout for supported destinations.
Returns
Unworn items with tags attached can be returned within 7 days of delivery. See Delivery & Returns for details.
Email us at hello@shoponetribe.com with your order number and we'll guide you through the process.
Payments
We accept card payments, bank transfer, and USSD via Paystack.
Yes. All payments are processed securely by Paystack; we never store your card details.